Important Notice: SMS Fraud Attempts

ALTA Bank warns customers about attempted fraud via SMS messages in which the bank’s name is misused in order to obtain confidential data.

The messages ask users to update their mobile banking application in order to avoid having their account blocked. Users are then directed to a website that is not owned by ALTA Bank and are asked to enter personal and banking information.

ALTA Bank emphasizes that it never asks its clients to provide passwords, PIN codes, payment card details, or one-time verification codes via SMS messages, email, or phone calls.

Clients are advised to exercise particular caution when receiving messages that contain links, demand an urgent response, or warn of an alleged account block.

If you have received such a message, do not open the link and do not enter your information. If you have opened the link or shared confidential information, immediately contact the ALTA Bank Contact Center at 011 220 55 00.

The security of clients and the protection of their data are a priority for ALTA Bank.