ALTA banka joins the “My data for bank” programme

ALTA banka has become a part of the “My data for bank” programme, designed by the Office for IT and eGovernment. This represents an extension of the Bank’s continuous efforts to improve customer experience and further digitalize its operations.

The “My data for bank“ programme significantly facilitates the loan application process, allowing the applicants to do it in a hassle-free manner, without any fees being charged, and most importantly, completely safely. Before this system was introduced, collecting all necessary loan-related documentation was a lengthy and cumbersome process for the applicants. However, thanks to this initiative by the Office for IT and eGovernment of the Republic of Serbia, the “My data for bank” service allows clients to apply for the loan without having to present the employment and salary statement certified by their employer, or the pension fund, for retirees. All it takes now is for them to come to the bank once and get the loan of their choice disbursed.

With the intention of adapting to its clients’ needs, their preferences and banking habits, while at the same time adapting to what modem times require, all of which is reflected in our clients expecting a seamless and effective banking experience, ALTA banka also sees specifically the use of this system as an important segment of the digitalization of its operations.

Since the Office for IT and eGovernment integrated various citizen data, obtained from the largest state authorities’ databases, it is possible for the banks to communicate only with the Office for IT and eGovernment, so the key benefit of such a programme is enhancing customer experience and minimising room for abuse. All it takes is for the loan applicant to simply submit a request on the eGovernment portal and have relevant data electronically delivered directly to the bank. After this, the requested data will be delivered to the bank which is to approve the loan application.

In addition to submitting loan applications, what has also been substantially made easy is retail loan refinancing, since the National Bank of Serbia envisages mandatory communication among the banks and as a result, the client can go only to one bank and have everything that is necessary done there.