If you believe that in your case ALTA Bank a.d. Belgrade is not adhering to the provisions of the Law on the Protection of Financial Services Users, other regulations governing these services, general terms and conditions of business, or good business practices related to these services or obligations from the concluded contract, you can submit your complaint in writing, by completing the appropriate complaint form ( document_Complaint Form for Financial Services Users) or ( document_Complaint Form for Legal Entities Clients) or by addressing it in free form, through the following communication channels:

• email: prigovori@altabanka.rs;
• by mail to the address: ALTA Bank a.d. Belgrade, Bulevar Zorana Đinđića 121, 11070 Novi Beograd (with the indication that it is a complaint);
• by personal delivery to one of the nearest Bank branches
• through an electronic or mobile banking application

You can also submit a complaint directly via the contact form you can find below.

The complaint should contain data that unquestionably identifies you (e.g., name, address, name of the legal entity, ID number, etc.) and your relationship with the Bank (e.g., loan account number, account number, last 4 digits of the payment card, etc.), as well as the reasons for submitting the complaint.