Customer Service Operator
Welcome to ALTA banka, a place where your career becomes
an inspiring journey.
Leave us your resume
ALTA Bank is expanding its team.
We value expertise, dedication, and a positive attitude. Our work environment is dynamic and supportive. We select a team of skilled, hardworking, and committed associates with enthusiasm for their work. If you recognize yourself in this description, join us in the position of Customer Service Operator.
Responsibilities:
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- Direct communication with clients through various communication channels (phone, email).
- Providing customer support in resolving issues related to the use of products and services and guiding clients in further activities to fulfill their requests.
- Recording and resolving customer complaints and suggestions within your jurisdiction or forwarding them to the relevant organizational unit.
- Implementing sales and relational campaigns according to the proposals of the relevant units.
- Participating in the development of new services and contact center offerings.
- Providing feedback on customer satisfaction with the bank’s products.
- Applying the bank’s internal regulations within the scope of operations.
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Required Qualifications and Skills:
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- IV-VII level of education.
- Knowledge of English.
- Knowledge of Russian is an advantage.
- Computer literacy (MS Office).
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Expectations:
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- Responsibility and accuracy in task execution.
- Proactive identification and resolution of problems.
- Strong communication skills and a focus on customer satisfaction.
- Willingness to cooperate and work in a team.
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What We Offer:
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- Health Comes First – We care about your well-being. With our private health insurance, we provide you with peace of mind, knowing your health is in safe hands;
- Team Bonding – At ALTA Bank, we work as a team and function as a family. Regular team gatherings create a friendly atmosphere and enhance collaboration, making the work environment positive and inspiring;
- Open HR Door – We want to hear your ideas, support your goals, and solve any challenges together. The open door policy of our HR Department guarantees you support, mentorship, and opportunities for personal and professional growth;
- A Special Day for Family Moments – At ALTA Bank, we understand the importance of family moments. That’s why we provide a day off for your first-grader’s first day of school, so you can be where it matters most.
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If you are shortlisted, ALTA Bank will contact you
Thank you for your interest in becoming part of our team.
Your ALTA Bank.
STABLE, SECURE, AND STRONG!
Benefits of working with us
Open doors of HR
We want to hear your ideas and support your goals. The open doors of our HR team guarantee support, mentoring and an opportunity for personal and professional development.
Team
socializing
Regular team meetings create a friendly atmosphere and improve cooperation, making the work environment positive and inspiring.
Family first
We value family moments at Alta banka. That’s why we provide you with a day off for your child’s first day of school.
Insurance
We care about your health, which is why we provide private health insurance for all our employees.
Our values
Responsibility:
Our commitment to responsible business is reflected in transparency, integrity, and care for our employees. Become part of a team that builds the future on ethical values.
Effort and dedication:
We value the effort and dedication of our employees at Alta banka. We encourage work ethics, reward engagement, and create a work environment where every individual’s voice can be heard.
Innovation:
We encourage creativity, encourage new ideas and apply agile work methods. We cultivate an environment where every idea has room to grow, in which we shape, through joint efforts, the future of the financial world.