Dear clients,

Recently, we have noted more frequent fraudulent attempts, in which fraudsters pose as bank employees asking clients to reverse a suspicious transaction, verify a phone number by reading the text verification code sent to their phone number.

In this manner, fraudsters try to make unauthorized transactions, i.e., stealing money from your accounts.

For now, there is no information that our clients have been the target or victim of this kind of fraud.

Please keep in mind that a bank employee would never ask you for a text message code for verification and to report such attempts to us immediately.

SECURE DIGITAL BANKING Nowadays,

we enjoy the comfort of paying quickly, easily, and simply by using electronic banking and cards. Unfortunately, these new habits are accompanied by new ways of compromising Internet security.
Present-day fraudulent activities aim to persuade the user to voluntarily leave information about himself, his payment account and his cards, credentials for electronic banking and text message codes, on the basis of which account and card abuse, i.e., theft of money, can be carried out.
We want to introduce you to the most common forms of fraud and tips on how to recognize fraudulent attempts and protect yourself.

MOST COMMON EXAMPLES OF FRAUD

Fake text messages – a message that arrives from an unknown number contains a request for the payment of a service from a well-known domestic and international provider (DHL, Serbian Post, Netflix, Alibaba, Amazon) via a website contained in the link from the text message. The links lead to websites that resemble real websites, of those providers, and aim to trick you into making a payment with your card and leaving your card details on a fake page controlled by criminals.
Fake phone calls – placed from hidden and fake phone numbers, in which the voice on the other side pretends to be an employee from the Bank’s contact center seeking from you to confirm the cancellation of a transaction via a text code (which represents the transaction or service authorization code) due to a suspicious transaction.
Fraudulent e-mail messages – usually in an e-mail message that looks like it was sent by the bank, informing you about a foreign currency inflow, inheritance, sweepstakes or survey. You are expected to open an attachment containing a malicious program or redirecting you to a fraudulent website. . In situations where users voluntarily leave their data and information about their cards that can lead to abuse, they usually bear the consequences themselves. For these reasons, it is extremely important to recognize a fraudulent attempt in a timely manner and protect yourself.

TIPS AND RECOMMENDATIONS FOR SECURE DIGITAL BANKING

Never forward or share text codes with others;
Do not open links sent from unknown phone numbers and email addresses;
Never enter card information (payment card number, expiration date and CVV code) on unsafe sites.
Never share card and account information via Viber/WhatsApp/text message, email or social networks; Never take a picture of a payment card to share with others;
If a messages contain instructions to act as soon as possible in order to avoid the blocking of the account or card, ignore them.
Always check if the message comes from the Bank’s official channel

ALTA banka a.d. Beograd sends all notifications via official communication channels:

The bank sends text codes marked Alta_Banka,
The bank sends email messages from the domain @altabanka.rs and 24×7.rs (bank statements)
On social networks, the Bank communicates from the Facebook account of ALTA banka a.d. Beograd, Instagram: @Altabanka
Contact center +381 (0) 11 22 05 500

ALTA banka a.d. Beograd will never ask you to provide:

Card information (card number, CVV number, PIN code);
Credentials for logging into electronic and mobile banking;
Activation codes and authorization codes received via text message

In the event that you are a victim of fraud or suspect that there is a possibility that you have left your personal information, card or account information that could lead to misuse of your accounts and cards, you can immediately contact the ALTA banka a.d. Beograd’s contact center:

By calling customer service for cards +381 11 30 40 900 to block the card;
By sending an email message to info@altabanka.rs;
By asking questions for verification on the contact form on the website www.altabanka.rs
By going to one of the Bank’s branch offices: ALTA bank locations

For the purpose of additional awareness raising, a message (text, email) can be sent to the Bank’s clients, which aims to raise the awareness of clients and show that as a Bank we take care of clients and risks.